Design Mechanic (“DMECH,” “we,” “our,” “us”) is committed to safeguarding your privacy and ensuring that personal information is collected, used, and protected responsibly. This Privacy Policy describes how we handle the data of visitors to our website, clients and business partners who use our digital marketing, development, and consulting services, as well as organizations that engage us for e-learning content development, LMS, and corporate training solutions. It also applies to users of mobile applications we develop or manage on behalf of clients.
Information We Collect
We collect information that helps us deliver our services effectively. This may include personal details such as your name, email address, phone number, company information, and billing details, as well as login credentials for accessing client dashboards or content delivery platforms. In the course of providing services, we also collect project briefs, campaign data, performance metrics, and information related to e-learning content requirements, corporate training modules, and LMS usage analytics. Technical information such as IP addresses, browser types, device details, operating systems, and usage patterns may also be collected, along with data obtained through cookies, tracking pixels, and analytics tools. Financial information necessary for transactions is processed through secure third-party payment providers; DMECH itself does not store credit or debit card details.
How We Use Information
The information we collect is primarily used to deliver, manage, and improve our services. This includes executing marketing campaigns, developing websites and mobile applications, creating e-learning content, and providing corporate training solutions. We also use data to communicate with clients about project progress, updates, or promotional offers, as well as to enhance user experience and optimize service performance. Information may additionally be used for analytics, reporting, internal research, and to meet legal or regulatory obligations.
Cookies and Tracking Technologies
Our website and platforms make use of cookies, tracking pixels, and related technologies to improve performance, monitor usage, personalize user experiences, and evaluate the effectiveness of advertising campaigns. While most web browsers allow you to manage or disable cookies, please note that doing so may limit certain functionalities of our site or services.
Sharing and Disclosure
DMECH does not sell or rent personal information. We may, however, share information with trusted third-party service providers such as hosting companies, analytics providers, LMS platforms, payment processors, and communication tools including WhatsApp Business API and email marketing systems. Information may also be shared with affiliates and business partners who help deliver our solutions, with regulators or authorities where legally required, and with successors in the event of a merger, acquisition, or business restructuring. All parties receiving such data are bound to protect it and use it only for authorized purposes.
Data Retention
We retain information for as long as it is necessary to deliver services, maintain client relationships, and comply with legal and regulatory obligations. For corporate projects and e-learning solutions, records may be kept for historical or compliance purposes unless a client specifically requests deletion.
Security
We take security seriously and employ industry-standard measures to protect personal information. These include SSL encryption for data transmission, secure hosting environments, firewalls, role-based access controls, and ongoing monitoring to detect vulnerabilities. While no system can guarantee complete security, DMECH is committed to maintaining strong safeguards to protect your information.
Your Rights
Depending on where you are located, you may have rights regarding your personal data. These rights include the ability to access, update, or correct your information, request deletion, withdraw consent to receive marketing communications, restrict or object to the processing of your data, and request a portable copy of your information. To exercise these rights, you may contact us at privacy@dmech.com .
Children’s Privacy
DMECH provides services to businesses and organizations and does not knowingly collect data from children under the age of 13, or 16 where applicable by law. If we discover that information has been provided by a child, we will delete it promptly. .
International Compliance
For users in the European Union, we process personal data in compliance with the General Data Protection Regulation (GDPR), which grants additional rights related to portability and the right to lodge complaints with supervisory authorities. For California residents, we comply with the California Consumer Privacy Act (CCPA), and confirm that we do not sell personal information. .
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry practices. Updates will be posted on this page with an updated “Last Updated” date, and significant changes may be communicated directly to you via email or site notifications. .
Contact Us
If you have any questions, concerns, or privacy-related requests, please contact us at:
Design Mechanic (DMECH) – Privacy Office
2025 Selva Vinayagar Koil Street
Anna Nagar
info@dmech.org
(+91) 988 428 6504
info@dmech.org